Refund policy

ALL SALES ARE FINAL — ANY ISSUES MUST BE REPORTED WITHIN 3 DAYS FROM DELIVERY DATE — ANY CLAIMS MADE AFTER 3 DAYS WILL NOT HOLD VALIDITY. PLEASE OPEN AND INSPECT ALL ITEMS UPON ARRIVAL.  You will receive a tracking number once your item has shipped. We are not responsible for any mail carrier delays. Once an order has shipped, we are no longer responsible. If you need an item by a certain date, please be sure you have communicated that with Sims Southern Customs, LLC. and that terms have been agreed upon by both parties. We are not responsible for any damages that may occur during shipping. Sims Southern Customs, LLC. is also not responsible for any mishandling or misuse of products received by our customs or customers of resellers. It is the resellers duty to be sure their customers understand how to handle and care for products made by Sims Southern Customs, LLC. By clicking the Terms & Conditions checkbox at checkout, you have agreed to any and all terms, policies and statements made on this website. Sims Southern Customs, LLC. will not be held responsible for any information a customer did not read when purchasing. 

All of our items are custom made. It is very IMPORTANT that you read each item's description before purchasing. We are NOT responsible for any issues that may occur due to not reading "turnaround times", "shipping dates" dates or product descriptions and/or any disclaimers associated with our items. It is up to customers to reach out BEFORE PURCHASING in order to ask any questions, request any other photos or to confirm any product looks or descriptions. We do want to know if you are ever unhappy with your order. Please email: whitney@simssoutherncustoms.com

All items are custom made, by hand. Please know that every item we sell is uniquely made and impossible to make exact replicas or copies. Although we do our best. Sims Southern Customs, LLC’s products are sold as art, and it is impossible to make "exact" matches. Items are made in batches which can also increase the likelihood of a product looking different than the time before when repurchasing. Please note that each device and computer screen may show different colors than what item colors actually are. Sims Southern Customs, LLC. absolutely NEVER uses filters or editing to make items photos appear other than they actually look in real life. It is up to customers to reach out BEFORE PURCHASING in order to ask any questions, request any other photos or to confirm any product looks or descriptions.

When placing a CUSTOM ORDER — please keep in mind all custom orders are made specifically for said customer and made by hand after an order is confirmed with Sims Southern Customs, LLC. After confirmation has been made between staff and customer, the process will begin on making and fulfilling order. Due to customization and detailed work that goes into these items, items cannot be changed. Processing can take anywhere between 1-6 weeks. By purchasing ANY listing, you are agreeing to ANY AND ALL agreements, policies, terms and conditions.

CUSTOM ORDERS & products are NON-REFUNDABLE.

It is very IMPORTANT that you read each item's description before purchasing. We are NOT responsible for any issues that may occur due to not reading "ready to ship", "turnaround time" dates or "product descriptions" and/or any "disclaimers" associated with our items.